The Webshop ships worldwide, with specific conditions for non-EU countries. Deliveries are dispatched Monday to Friday, except on Czech Republic holidays. Once payment is received, we expedite your order promptly (except for preorders). Once it leaves our warehouse, you'll receive a shipping confirmation containing a tracking number. Please note that our carriers cannot deliver to PO or APO boxes. Entering such addresses will cause delivery delays or suspensions. Orders placed at blade.science or through our customer service are processed only when all ordered products are in stock. Unclaimed packages within 14 days from arrival will be returned to Blade Science, incurring a fee of 1,000 CZK (approximately 50 USD) to cover administrative, shipping, and handling costs. Such shipments are not subject to a legal right for return. If you wish to reship your package, shipping costs will apply. The destination country determines whether VAT (value-added tax) is applicable. Local charges, such as customs duties or sales taxes, may apply upon delivery/import, depending on your region. These fees are your responsibility, and Blade Science accepts no responsibility for such charges. Contact the customs office in your destination country for details. Orders sent within the EU incur no duties or import taxes.
We typically ship via FedEx, occasionally using other national or private carriers from our warehouse in Czech Republic. Typically, delivery takes 4 to 8 business days, varying by the shipping address. If there will be a significant delay in shipment of your order, we will contact you via email or cellphone.
Shipping fees are displayed at checkout. Standard shipping rates are as follows:
EU 30 EUR | USD
USA 25 EUR | USD
Canada 25 EUR | USD
Rest of the world 50 EUR | USD
You have 14 days from the day you receive an item to return it (only for items purchased from blade.science webshop). You'll receive a full refund, excluding shipping charges, typically within 7 business days of us receiving the item. Once processed, we'll notify you via email. Refunds are credited to the original purchaser's credit card or the bank account used for payment. Return shipment costs are the customer's responsibility. Items returned must be in perfect condition: new, unused, complete in the original packaging, and with all labels intact. The original packaging must also be included. We do not accept returns for used, soiled, or otherwise damaged items. All returns should be processed through Blade.Science customer service support page or via email at info@blade.science, ensuring proper fulfillment.
Blade.science is not liable for products damaged or lost during shipping. If your order arrives damaged, contact the shipment carrier to file a claim. We take great care to ensure products are shipped in perfect condition. In the event of a damaged or defective item, contact our customer service support, and we'll assist you. Claims must be made immediately upon discovering the defect. Ensure you retain all packaging materials and damaged goods when filing a claim.
To initiate a return, please follow these steps:
1. Send us a return request via our contact page or via email at info@blade.science.
2. Blade Science will verify the accuracy of all information provided for the return. Once the return is confirmed, we will provide you with detailed return and shipping instructions.
3. Once your return arrives at our warehouse (processing takes approximately 7 business days), we'll refund the full product value, excluding shipping fees, to the original payment method.
For inquiries regarding returns, please contact Blade.Science customer service via our contact page or email us at info@blade.science. Return shipment costs are the customer's responsibility, we do not accept free returns (such as for orders with incorrect blade-runner sizes or shock-absorber stiffness selected by the customer). We only accept returns via couriers with tracking capabilities, like UPS and FedEx. In certain cases, and depending on availability, size exchanges may be possible.
Blade Science warranties the quality of figure blades (frame, blade-runner, pins) for 12 months from the purchase date against material or workmanship defects under normal use and care. Shock-absorbers are warranted for 6 months from the original purchase date for defects in material and workmanship, under normal and intended use. Defective products will be repaired or replaced at our discretion within a reasonable time frame. Repaired or replacement products carry a one-year guarantee from the original purchase date. This warranty does not diminish your rights under mandatory law. For any products appearing defective, promptly return them to Blade Science with the original sales slip (invoice) indicating the purchase date and a description of the claimed defect. Contact Blade.Science customer service via our contact page or at info@blade.science to obtain detailed return/shipping instructions. Blade Science is not responsible for lost profits, business, or other consequential damages or costs resulting from the above. This warranty excludes product failures due to improper fit, mounting, accidents, abuse, neglect, normal wear and tear, as determined by Blade Science s.r.o. We are not liable for repairs, replacements, or consequential damages arising from the mentioned causes. For claimed defective products, Blade Science does not cover inbound shipping, insurance or transportation charges, import fees, duties, or taxes.
Blade Science is exempt from performing any obligations under these terms and conditions in cases where performance is prevented, restricted, or interfered with for reasons beyond our reasonable control, such as fire, flood, earthquake, pandemic, explosion, strike, or other unforeseeable accidents ("Force Majeure").